Shipping Policy
All EKARA products are handmade and printed on-demand—once you place an order, we produce it specifically for you. It takes 2-7 business days to process an order before we ship it out. Standard shipping takes an additional 2-5 business days for US, and 10-30 business days for international orders.
Shipping Address
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information.
EKARA does not issue refunds and takes responsibility for lost, stolen, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Miscellaneous
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must contact us within 10 days to file a claim. EKARA does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
For all international orders outside of the USA. You may be liable to pay for duties and taxes once you receive your order. Payment of these charges and taxes is your responsibility and will not be covered by EKARA.