Refund Policy

Remember we print on demand. Please contact and let us know what is wrong with your product, Thank you. Contact Us

Reasons Why You Want a Refund or New Item

You Received Wrong Item

Please attach a photo of the incorrect item you have received before you submit the request. Contact Us

Package Lost in Transit

If you have provided us with the correct address and the package has not arrived within the estimated shipping time as per our Shipping policy, plus 15 business days for possible delays, or there is no update on the tracking info for more than 10 business days, please reach out to us. 

You Received a Damaged/Faulty Item

If a damaged/faulty item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility. Please, submit a request for a return and include a photo of the damaged item.

Please note that any outbound shipping costs paid are non-refundable.

We Do Not Accept Refunds, or Send New Items if

  • You did not review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size, please contact us Contact Us.
  • You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns/refunds because all items are made specifically for you.
  • You do not contact and get approved by our team. We do not accept returns. We either refund you or send a new item with the same design.
  • You have requested a refund after 14 days of receiving your package
  • Order cancelation - we print on demand at the moment you place the order. There are no cancelations for accidental or test order. If you have any questions, ask BEFORE you place an order. Please do NOT place an order if you do not want the product for whatever reason.
  • The item(s) have been worn or washed.
  • The item(s) have been altered in any way.

Note

If refund approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ekara.isme@gmail.com.